Privacy policy


Nate Solutions (Nate Tours ) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR).


1. Data We Collect


We may collect and process the following personal data:

  • Full name
  • Email address
  • Phone / WhatsApp number
  • Country of residence
  • Travel details (dates, preferences, group size)
  • Booking and payment information
  • Communication history with our team


2. How We Use Your Data


We use your data to:

  • Process bookings and provide tour services
  • Communicate with you regarding your reservation
  • Send booking confirmations and updates
  • Provide customer support
  • Send marketing communications (only with your consent)
  • Improve our services and customer experience


3. Legal Basis for Processing


We process your data under the following legal bases:

  • Contractual necessity (to deliver your tour)
  • Legitimate interest (service improvement and communication)
  • Consent (for marketing emails and promotions)


4. Marketing Communications


If you opt in, we may send you:

  • Travel offers
  • Promotions
  • News and updates

You may unsubscribe at any time by clicking the link in our emails or contacting us directly.


5. Data Sharing


We may share your data with:

  • Tour guides and drivers
  • Payment processors
  • Booking platforms (such as GetYourGuide or Viator, if applicable)
  • IT and hosting providers

We do not sell your personal data to third parties.


6. Data Retention


We retain your personal data only as long as necessary:

  • For booking and legal purposes
  • For customer service and support
  • For marketing (until you withdraw consent)


7. Your Rights (GDPR)


You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact us at: [Email Address]


8. Data Security


We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.


9. Contact Information


Nate Tours ( Nate Solutions GmbH)
Email: info@nate-tours.com
Phone: +41 77 905 2057